Insights from the 2026 PS Maturity™ Benchmark

What’s really standing in the way of services organizations achieving consistent, profitable performance? In today’s increasingly complex and competitive environment, the challenge isn’t a lack of effort—it’s a lack of predictability. Join us for a data-driven discussion as Dave Hofferberth, Managing Director of Service Performance Insight (SPI), and Charles Gustine, Brand Evangelist at Kantata, unpack insights from the new 2026 Professional Services Maturity™ Benchmark. This isn’t just another “state of the industry” presentation—it’s a hard look at the operational fault lines that separate organizations able to deliver consistent excellence from those still dependent on heroic effort to get results.

This session will draw a sharp contrast between firms that have built repeatable, predictable ways of delivering outcomes across projects and those still navigating volatility driven by fragmented processes, reactive decision-making, and uneven execution. We’ll explore the behaviors that drive delivery volatility, the cascading impacts that unpredictability has on margins, growth, and client trust, and why these challenges become even more acute as firms look toward AI-driven, outcome-based, or value-based service models.

As the economics of professional services continue to evolve, the ability to reliably anticipate and deliver outcomes will separate sustainable leaders from those left behind. Don’t miss this opportunity to understand where the industry is heading—and what it takes to move from heroic effort to operationalized performance in 2026 and beyond.