Better understand your performance compared to an expansive benchmark of peers




The 2022 Professional Services Maturity™ Benchmark Report

This detailed report provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance. It provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the "New Professional Services Maturity Model™" benchmark report in January, 2008. Since that time more than 35,000 PS organizations have adopted it to chart their course to service excellence.

Key Insights From the Report

  • 202 pages with 347 insightful charts and graphs
  • Analysis derived from 540 Professional Service Organizations representing over 163,000 consultants
  • Five-year trend analysis for 139 key performance indicators (KPIs)
  • Detailed income statements
  • Analysis of the Top 20% High Performance PS firms

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